Refund Policy:
No return or refund will be applicable if you receive the product in perfect condition as shown on our website. Please note that changes of mind are not eligible for returns or refunds. Additionally, promotional and discounted products are not refundable.
Applicable Conditions for Returns:
- The issue is reported within 24 hours of receiving the shipment.
- Proof of the issue is provided in the form of unpacking videos or images of the reported product.
Return Policy:
At gharkafurniture, your satisfaction is our top priority. We offer a 15-day return policy to ensure you are happy with your purchase. If a product does not meet your expectations, you may return it within 15 days of delivery, provided it is in its original, unused condition and packaging, with all accessories and documentation included.
Once a complaint is registered and communicated with the courier services, the product will be picked up and dispatched within 15 working days. If the ordered product is not available, alternative options will be provided for selection. Please ensure that the product is returned in the same condition and original packaging.
For a smooth and hassle-free return process, please contact our customer service team, who will guide you through the necessary steps. After we receive the returned item, it will be inspected to confirm it meets the return criteria. If approved, we will arrange for an exchange based on your preference.
Some items may be subject to a restocking fee, and custom-made or personalized items are generally not eligible for returns. For further details, review the return conditions at the time of purchase or contact us directly.
